Terms & Conditions

These terms were last updated on 9th May 2017..

We know this legal stuff can be pretty boring, but it is really important that you check and read these terms and conditions (Terms) carefully before using our website or booking tickets through the Tikk app. You should also check and read our [Privacy Policy] which explains how we may use personal information provided by you and collected by us when you use our website and the Tikk app.

Your attention is particularly drawn to paragraph 8 below which explains our liability to you.

1.          Who we are and how to contact us

2.          Your account

3.          Booking tickets through us

4.          Using your tickets

5.          Refunds

6.          Resale and transfer

7.          Fees, charges and payments

8.          Our liability to you

9.          Queries, complaints and disputes

10.       Use of this website

11.       Other important terms

 

1.          Who we are and how to contact us

a.          Who we are: This website is owned and operated by Tikk Limited (Tikk/we/us/our). Tikk is a limited company registered in England and Wales under company number 9343621. Our registered office address is 39 Langton Road, Bristol BS4 4ER, United Kingdom. Our VAT number is 260 3795 01.

b.          Contacting us: To contact us, please email support@tikk.com.

2.          Your account

a.          Accessing your account: Each time you want to log into the Tikk app, you will have to confirm your mobile phone number and enter the code sent to you by text message. This is called two-factor authentication and we use this for security purposes.

b.          Keeping your details safe: If you choose, or are provided with, any username, password or other details as part of our security procedures, you must not share these details with anyone else. We have the right to disable access to your account if we believe that it has been compromised in any way. If you believe that someone other than you knows your details, you must let us know as soon as possible by emailing us.

3.          Booking tickets through us

a.          Our role: We are a ticket sales agent. This means we sell tickets on behalf of other people and organisations such as organisers, performers, producers, promoters and venues (Organisers).

b.          Restrictions on who can book tickets through our website: Currently, you can only book tickets through the Tikk app if you have a mobile phone number with a United Kingdom (+44) country code. You must be 18 or over and have a valid debit or credit card in your name. You must only book tickets for your own personal use.

c.          Restrictions on booking tickets: Organisers may ask us to restrict the number of tickets that can be booked by one person, by household or using the same payment method. If it appears that you have ordered more tickets than those restrictions allow, we may have to cancel your order for some or all of the tickets booked by you. We will provide you with a full refund for the ticket(s) that has been cancelled and any other fees or charges you have paid relating to the ticket(s) that has been cancelled.

d.          Booking confirmation: When you confirm any booking through the Tikk app, your booking will not be accepted until we have sent you an email to confirm that it has been accepted.

e.          Pricing errors: We try our best to ensure that all prices advertised within the Tikk app are accurate. If we discover an error in the price of any ticket(s) you have ordered, we will let you know as soon as possible by email. We may cancel your order and provide you with a full refund for your ticket(s) and any other fees or charges you have paid, or give you the option of confirming your order at the correct price.

f.           Mistakes: You should always check your ticket(s) and promptly notify us of any mistakes. Depending on each Organiser’s policy, mistakes cannot always be corrected and therefore corrections may only be made at our discretion.

g.          Automated and fraudulent bookings: You will not attempt to obtain or obtain any ticket(s) through the Tikk app using any unauthorised robot, spider or other automated device or unauthorised or illegal activity. We may cancel any booking which we reasonably believe to have been made using such methods or which we reasonably believe to be fraudulent.

4.          Using your tickets

a.          Accessing your ticket(s): We do not send tickets by email or post. Order confirmation emails are not tickets. You can only access your ticket(s) from within the Tikk app.

b.          Other ways of accessing your ticket(s): If your device is lost or stolen or your battery goes flat (it happens!), staff at the venue will try using other ways to identify you. For example, they may match your photo ID with the details that they hold about you or search for your booking using the last 4 digits of the card you used to book your ticket(s).

c.          Ownership of tickets and additional terms: Any ticket(s) that you buy from us belongs to the Organiser and will be subject to the Organiser’s policies, terms and conditions. If provided to us by an Organiser, we will provide these policies, terms and conditions to you or tell you where you can find them. You are responsible for ensuring that you have read the Organiser’s policies, terms and conditions.

d.          Attending events: You are responsible for checking that an event is going ahead at the scheduled date, time and venue, for arriving on time and for ensuring that you are able to stay until after the event ends, if it overruns. All advertised times are estimates only and subject to change by the Organiser. Where the Organiser cancels, reschedules or makes a material change to an event, we will try to let you know as soon as possible, however this may not be within our control.

5.          Refunds

a.          If you change your mind: The law in England and Wales does not entitle you to a refund for tickets to events on specific dates if you simply change your mind.

b.          If an event is cancelled: If an event is cancelled (and not rescheduled by the Organiser), you will be offered a full refund for the ticket(s) and any other fees or charges you have paid. If an event takes place over several days and the event has not been cancelled for all of those days, a partial refund may only be payable in relation to the day(s) that have been cancelled.

c.          If an event is rescheduled: Unless the Organiser’s policies, terms and conditions say something else, you will be offered another ticket(s) of at least equal value if an event is rescheduled (subject to availability). If you are unable to attend the rescheduled event, you will be offered a full refund for the ticket(s) and any other fees or charges you have paid. You must let us know if you are unable to attend any rescheduled event within the time period specified by us. If you do not let us know within the time specified by us, your booking may be reconfirmed and you will not be entitled to claim any refund.

d.          If an event is materially changed: A ‘material change’ is a change which, in the reasonable opinion of us and the Organiser, would make an event materially different to the event that was advertised by a majority of the people who booked tickets to attend that event. This may include, for example, a change of an entire act or change of venue to a completely different city. However this would not include the use of understudies in theatrical performances, changes to the members of a band, or the line-up of an event consisting of multiple acts (such as a festival). If an event is materially changed, you may reconfirm your booking or cancel your ticket(s) and claim a full refund for the ticket(s) and any other fees or charges you have paid. You must let us know if you do not want to reconfirm your booking within the time period specified by us. If you do not let us know within the time specified by us, your booking may be reconfirmed and you will not be entitled to claim any refund.

e.          Claiming a refund: Where any of the circumstances set out above apply, you can claim a refund from within the Tikk app. You can also send an email tosupport@tikk.com, providing the order number from your order confirmation email. All refunds will be made within 14 days using the same payment method that was used to book your ticket(s) originally, unless that payment method has expired.

6.          Resale and transfer

a.          General restriction on resale and transfer: Except as set out below, you may not resell or transfer tickets to any other person. You may also not resell or transfer tickets if prohibited by law.

b.          When you can resell your ticket(s): You can list your ticket(s) for resale from within the Tikk app at any time up to the scheduled time of an event. Tickets may only be listed for resale at full price. Once you have listed your ticket(s) for resale, you forfeit your rights to the ticket(s) unless you change you mind as described below.

c.          Priority of tickets for resale: We prioritise first sale over resale. This means that until an event is sold out, your tickets will not be available for purchase.

d.          If your ticket(s) is resold: If any ticket(s) listed by you for resale has been sold, we will provide you with a full refund for the ticket(s) and any other fees or charges you have paid. All refunds will be made within 14 days using the same payment method that was used to book your ticket(s) originally, unless that payment method has expired.

e.          If your ticket(s) is not resold: We do not guarantee that any ticket(s) listed for resale will be purchased. If any ticket listed for resale is not sold, you will not be entitled to any refund in respect of such ticket(s).

f.           If you change your mind: If you have listed your ticket(s) for resale, you can change your mind and recall your listing from within the Tikk app at any time up to the scheduled time of an event. You will only be able to recall your listing if the ticket(s) has not sold and can still be viewed within the Tikk app.

7.          Fees, charges and payments

a.          Changes in the rate of VAT: All fees and charges shown on our website include VAT at the applicable rate. If the rate of VAT goes up before we accept your order, we will only increase the fees and charges by the amount of that increase if you agree. If you do not agree to such increase, we will reject your order and promptly notify you of this.

b.          How payments processed: We use a third party payment service called Stripe to accept payments and process refunds through our website. Your relationship with Stripe is separate from your relationship with Tikk and will be subject to Stripe’s terms and conditions. For this reason, we will not be liable to you for any issues regarding any transactions between you and Stripe, unless such issues were caused by us. You must not process stolen debit cards, credit cards or any other unauthorised payment methods through our website and your Stripe account.

c.          Payment details: We do not obtain or process your credit card, debit card or any other payment details when you add or change any payment method on your account or make any payment to us.

d.          How payments will appear on statements: Any payments to and from your bank account or other account will appear on your statements as TIKK LIMITED.

8.          Our liability to you

a.          Loss and damage caused by us: We will be responsible to you for any loss and damage you suffer that is a foreseeable result of our failure to comply with these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made between you and us, both you and we knew it might happen. We will not be responsible for any loss or damage that is not foreseeable.

b.          Loss and damage caused by Organisers: We will not be responsible to you for any loss and damage you suffer as a result of the Organiser’s failure to comply with any of its policies, terms and conditions that apply to your ticket(s) or as a result of the Organiser’s failure to take reasonable care and skill.

c.          Loss and damage that we cannot exclude: We do not exclude or limit our responsibility to you for any loss or damage where it would be unlawful for us to do so. This includes liability for death or personal injury caused by our negligence or the negligence of any person employed or engaged by us or for fraud.

9.          Queries, complaints and disputes

a.          Queries, complaints or disputes regarding events: Any queries, complaints or disputes regarding events or the Organiser should be directed to the Organiser in the first instance. As a ticket sales agent, we are unable to agree anything with you on behalf of an Organiser.

b.          Queries regarding our services: If you have any questions regarding how Tikk works or these Terms, please email support@tikk.com.

c.          Complaints or disputes regarding our services: If you have any complaints or disputes regarding our services, we will try our best to reach a just and fair settlement with you within 28 days from the date of receiving notice of your complaint or dispute. If we cannot reach a settlement within 28 days, we may attempt to settle any complaint or dispute by mediation. We proposed Click2Resolve, a cost-effective online service, for this purpose. We are also required to tell you about the European Commission’s Online Dispute Resolution Platform, which can be used as another method of resolving any dispute between us.

10.       Use of this website and the Tikk app

a.          Access: We do not guarantee that this website or the Tikk app, or any content on them, will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website or the Tikk app for operational reasons.

b.          Accuracy: We try our best to ensure that the content on our website and the Tikk app is accurate and up-to-date. However we cannot guarantee that this is the case, particularly if information has been given to us by Organisers.

c.          Our rights: We own or have been granted the right to use all intellectual property rights in our website and the Tikk app and the content on them. Those works are provided by copyright laws and treaties around the world. All such rights are reserved.

11.       Other important terms

a.          Your legal rights: These Terms do not affect your legal rights as a consumer. For further information about your legal rights, you can visit Citizens Advice or Which?.

b.          Changes to these Terms: We may amend these Terms now and again. You should check and read these Terms to take note of any changes each time you use this website or book tickets through the Tikk app.

c.          Transfer of this agreement: We may transfer our rights and obligations under these Terms to another organisation. We will always tell you if this happens by email and we will ensure that the transfer will not affect your rights under these Terms.

d.          Rights of other people: The contract described in these Terms is between you and Tikk only. No other person shall have any rights to enforce these Terms.

e.          Applicable law: These Terms are governed by English law. If you live outside the United Kingdom, you may only bring legal proceedings in the English courts unless this restriction is illegal in your home country. If you live in England, you may bring legal proceedings in the English courts. If you live in Scotland, you may bring legal proceedings in the Scottish or English courts. If you live in Northern Ireland you can bring legal proceedings in the Northern Irish or the English courts.